While receiving Employment Insurance (EI) benefits, you have to complete a report every 2 weeks to show that you’re eligible and to continue receiving benefits.
For each week of the report, you need to:
For information on earnings and other money, visit Employment Insurance (EI) earnings chart.
A reporting calendar is available to help you track your hours and earnings. This will make it easier to fill your report.
You need to report hours and earnings from each job, including self-employment.
How to fill in the reporting calendar
Hours and earnings for the week of: Insert work week 1
Total to report for this week:
Hours and earnings for the week of: Insert work week 2
Total to report for this week:
Next report due on: Insert date
Reporting calendar [ PDF - 80 KB ]
When you applied for benefits, Service Canada mailed you a benefit statement. This statement included a 4-digit access code. You need this code and your social insurance number (SIN) to submit your reports.
You can submit your reports by Internet or by telephone.
The Internet Reporting Service is simple, fast, convenient and secure.
If you stay on a page for more than 10 minutes, you’ll be disconnected.
If we need more information to process your report, you’ll receive a message at the end of your report asking you to call us.
The information you provide is collected under the authority of the Employment Insurance Act (1996) to determine your eligibility for Unemployment Benefits (including Family Supplement) Employment Benefits, employment services and training. Completion is voluntary; however failure to complete this form will result in you not being considered for the aforementioned benefits. The information will be retained in "Personal Information Bank(s) "ESDC-PPU-150", "Insurance Claim File-Local Office" and/or "ESDC-PPU-293", "Employment Benefits and Support Measures" and will be used and disclosed in accordance with the conditions listed therein. For Employment Benefits, services and training, this may include the provision of information to your province/territory for the administration of the Labour Market Development Agreements or to third party service providers.
Under the provisions of the Privacy Act, individuals have the right to protection of, and access to, their personal information. Instructions for obtaining your personal information are outlined in the government publication entitled Info Source, a copy of which is located in all Employment and Social Development Canada (ESDC).
We use software to monitor network traffic in order to identify cyber threats, unauthorized attempts to upload information, change information, or otherwise cause damage. This software receives and records network, environmental, and behavioral metadata. We make no attempt to link this metadata with the identity of individuals visiting our pages, unless an attempt to undertake inappropriate activity has been detected.
Questions or comments regarding this policy or the administration of the Privacy Act in Employment and Social Development Canada (ESDC) may be directed to the Coordinator (nc-fas-sfa-atip-aiprp@hrdc-drhc.gc.ca), Access to Information and Privacy.
Please note that by providing and submitting your SIN and Access Code, you will be deemed to have signed your online report. Keep your Access Code safe and store it separately from your SIN.
If you receive an error 404 message when you try to log in:
Make sure the Internet Reporting Service website hasn’t been added to your browser’s compatibility view list:
If you don’t have Internet access, you can use the Telephone Reporting Service by calling 1-800-531-7555.
If we need more information to process your report, we’ll transfer your call to an agent or you’ll receive a message to call back during business hours.
The service standard and the average wait time to speak to an agent are the same as for the Telephone Information Service.
If you can’t submit your report online or by phone, you must mail a paper report.
You can modify your report before submitting it when you send it by Internet or by telephone.
If you think you made a mistake on report you already submitted, call us as soon as possible. If you don’t, you risk being overpaid and having to repay benefits.
After you submit a report, you’ll be given the date that your next report is due. Mark this date on your calendar. You won’t be able to submit your report before this date, but you have 3 weeks from this date to submit it.
For some types of EI benefits, you can choose to be exempted from reporting. If you’re eligible, you can request a reporting exemption, or cancel it, any time during your claim.
You can agree to this exemption when you submit your EI benefits application. You can also call us to be exempted.
You can choose to be exempted if:
If you’re exempted, you must contact Service Canada if:
If you’re exempted, you must contact Service Canada if:
To sign up for direct deposit or to update your banking information, address or telephone number, you can:
With direct deposit, your payment is deposited to your bank account 2 to 3 business days after you complete your report.
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